Lazada Call Center is a service offered to customers who have specific problems. As one of the largest and oldest e-commerce businesses, such services are very important. In addition, Lazada users reach millions of people. Of course, the best service is key to longevity.
Basically, this e-commerce was founded in 2012 and is owned by Alibaba. Several online shopping application sites have been established in several countries, including Indonesia. His name is already very famous and continues to be used today. In Indonesia, this e-commerce has been around since 2012.
It offers a service for shopping online, so sometimes there are certain problems. Technical issues such as website infrastructure malfunctioning can happen at any time. This is usually because too many people are shopping at the same time. After that, the site could not accommodate all such shopping flows.
However, with Lazada call center service, you can find a solution to all your problems immediately. Both users, buyers and sellers can enjoy this feature anytime and anywhere. It is enough to file a complaint and then wait for a solution to be given. A service that truly helps everyone who is in the midst of their daily busyness.
Some frequent issues
As an online shopping service with millions of users, technical problems can arise at any time. Of course, this is not wanted by anyone. But in reality, there are quite a lot of errors, such as receipt number errors, unreachable numbers, etc. Frequent problems are very annoying for some people.
The first problem that often occurs is that it takes too long to reach the shipping address. This can actually be caused by a variety of factors, from incorrect entry of address data to stacking in shipping service. However, buyers can immediately contact the Lazada call center to inquire about this.
A nearly similar problem is the incorrect delivery of goods. For example, the buyer ordered a shirt, but what came was pants. Such problems often arise, especially during the online shopping season. Too many buyers can confuse purchase data and lead to the exchange of shipping items.
There is also a problem with a Lazada account that suddenly becomes inactive. This is usually because there are signs on the part of the authorities that are violating rules and policies. However, it is also possible that the account has been inactive for a long time. Therefore, it is dangerous if you still can’t find your account.
Problems such as forgetting already active passwords or personal numbers also occur frequently. If you encounter such an issue, you should contact the call center immediately to get a solution. Usually, as a step to verify your data, you’ll be asked to enter a new phone number and email address.
Types of Lazada Call Center Options
Lazada offers several alternative options if you want to find a solution to the problem at hand. This is to provide convenience and comfort without reducing the number of online shopping facilities. There are at least a few methods that you can use to retrieve various solution information, such as email, phone calls, etc.
- Via Facebook
The first option when searching for information is through Facebook. As is already known, this social media is still in demand by many people. In fact, it is still social with the largest users in Indonesia. This makes Lazada’s official Facebook account very important to provide different types of information.
- By phone
Lazada call center service by telephone can be reached at the number 0821-8063-0200. However, these calls will be charged at the call charges. The amount of cost also depends on the provider you use. But this is certainly not a reason to get a solution to every problem, right?
- By email
Email is certainly one of the most interesting messaging services. In addition to not requiring the burden of credit fees, users are pretty free. You can also submit a complaint from your Lazada email address. The address itself is support@, but Lazada.co.id responds instantly to customer complaints.
- Via Twitter
Also, as one of the social media that has quite a few users, Twitter is used as a forum for suggestions and criticism. Usually, many Lazada customers and users submit suggestions and criticisms. There are also users who ask questions with a little joke. However, this method actually brings customers closer to Lazada.
Lazada Call Center 24 Jam
E-commerce is an online shopping service that can be used at any time of the day or night. Shoppers may want to shop at night, so information services should always be available if needed. This is because buyers find solutions when certain issues arise during the buying process.
Therefore, it is necessary to provide a full 24-hour service so that users can shop comfortably. A good shopping experience can be a lot better, not only for buyers, but also for e-commerce people themselves. Customer service can be done through the different providers you have.
Lazada call center via p Angilan via official number 021-8060090 can be done hourly and weekly. Calls are possible during 7 days, but only during working hours. You can make calls from 9:00 A.M. to 5:00 .m.m P.M. Other than that, other 24-hour services are available.
24-hour customer service can be done using the methods described above. You can use social media accounts such as Facebook, Instagram, and Twitter. You can file a complaint at any time on your social media accounts. Although the answers and solutions you want later will not be answered immediately.
24-hour live chat service
Actually, there is a 24-hour service that can be used directly from the EC app. Lazada Call Center is only available until 5 p.m. However, the live chat service can run 24 hours a day, seven days a week. This can be very helpful for many people at once when shopping.
The trick is to open the application first. However, make sure that you already have an account by registering and obtaining a password. Then enter your password and look for the Account menu at the bottom right corner. Look for the chat services menu with CS at the bottom of the left corner.
Then there is an info box where you can write a complaint. For example, a complaint about an order hasn’t arrived even though it exceeds the estimated shipping limit. Sometimes part of the delivery service is the accumulation of goods, but you still need to seek clarity of information.
Then file your complaint and wait for CS to respond to your complaint. Usually, the solution and answer are replied in a short time. You’ll see status information about your purchase later. Is it still packed and waiting to be delivered, or is it already shipping to your destination address?
As an e-commerce transaction, technical problems can occur at any time. But, of course, the presence of several service facilities can minimize these problems. The goal is to give users a comfortable shopping experience. Lazada Call Center helps provide that shopping experience by presenting information and solutions to any problem.