How to Complain ke KFC Call Center About Criticism Tips
If you have any problems, criticisms or suggestions, then complaining to the KFC call centre is the best route that can be taken. Especially we know for ourselves that this US food restaurant though famous for being very experienced, but it can’t be perfect. Sometimes consumers don’t find the service or food optimal.
Of course, not all outlets have similar problems, but only a few stand. It can be caused by just opening or misunderstandings between users and admins there. Therefore, one must complain well, especially because this restaurant is famous for being good and can receive criticism and suggestions.
Getting to Know KFC’s Origins Briefly
Kentucky Fried Chicken is known to have a long history so experience serving different food products doesn’t need to complain to KFC’s call center at all. Especially if we compare it to fellow restaurants or fast food franchises, surely most of them are still number one even in Indonesia.
This Fast Food originated in the Kentucky city as the name suggests, where it was discovered and founded directly by Colonel Harland Sanders. The story is already very famous because he was previously only a marginal chicken seller and did not have much profit so he experienced severe pressure until depression.
But this began to change when in 1930 he started cooking fried chicken in Corbin and it turned out to be very popular with people. Then in 1939, Sanders made his own fried chicken recipe as he used many interesting types of spices along with his own way of maintaining the processed flavor.
This is what Sanders later did to receive a Kentucky Colonel-style award from the local governor. The establishment of the franchise occurred in 1955 where before that Sanders travelled from America to Canada offering his wares. No wonder after that many investors were interested in investing in Sanders’ business.
In 1978 the KFC National Training Centre was opened after large investments by entrepreneurs such as Jack Massey and John Brown jr. Sadly, 2 years later, in 1980, Harland Sanders passed away, which became deep sad news, especially since the development of his hard work was huge at that time.
Advantages of KFC in terms ofproducts and services
If you look at its long history, it’s no wonder this franchise has many advantages, one of which is ease of finding stores. Now we can not only find an ally in one big city. But every big city has to have a lot more outlets so that the distribution is pretty even.
We can see examples in major cities like Jakarta, Bandung, Surabaya or Semarang. In one big city there are many buffer cities where they all have to have a KFC restaurant. So, you don’t need to go all the way to the city centre or the province because it’s more affordable than a home.
Especially now that delivery services can be used quickly and cheaply without any hassle at all. You can call 14022 directly and if you don’t know the menu, you can ask the employee who picks up the phone. Please note that the service numbers for delivery and customer service are not the same.
For all these outlets, they also have the best facilities so that sometimes, people who complain to the KFC call centre there, it doesn’t matter. Generally, complaints of problems are in the form of service from employees or lack of food only. But other facilities such as dining areas or playgrounds are at their highest possible.
You can use the room in the restaurant optimally because the arrangement is comfortable as most of the shops are quite spacious. In addition, when it comes to cleanliness, it must be prioritized, especially by employees with cleaning duties. They are well trained so that they are experienced in maintaining cleanliness of all gaps in a restaurant according to the SOP.
Another advantage is that it is now not only used for food stops but can be used as a coffee place. This is due to the emergence of the latest restaurant, KFC Coffee, which looks the same as cafes in general. You can find a room with a small bar that is very comfortable.
How to Complain to KFC Call Center If There’s a Problem
Any company or restaurant will definitely receive input or suggestions and even complaints from its customers including KFC. But even if it contains criticism and complaints we should not put it carelessly. There is a separate adab in the giving of complaints, one of which is that all complaints and suggestions must be in accordance with the facts.
If you don’t know the facts of the thing that will be criticized, then contact or complain to the KFC call centre first. You can call their customer service phone number, which is 08071677777. If you feel connected but it turns out to be busy, then you can send info@kfcindonesia.com complaint by email only.
You can ask about the food service or results if they are not satisfactory. But you have to find the best time to do this, especially if the complaints are quite large. But for general type complaints it is usually possible to do so but one must be patient when calling a CS or receiving their email reply.
To complain to the KFC call centre it can also be via their main website directly. There will be different areas in the form of data that must be filled in along with what customer comments. You can fill all these areas with your own opinions, don’t fill in because you hear news from others.
Furthermore, if you have received a reply from the company admin, of course it must be well received. His name giving criticism or complaints definitely has to be ready to carry out the advice being given. This advice generally takes the form of positive feedback so that it benefits both consumers and companies. So, on top of that, neither party is harmed but rather everything is profitable.
Alternatives to criticism other than complaining to KFC Call Centre
If you fail to lodge a complaint using a phone number and email, you can try through their social media such as Twitter on @KFCINDONESIA and Instagram @kfcindonesia. Because of the delivery through social media, you have to know how to deliver it correctly. Especially social media is a cache of hoaxes and various fake news.
Of course, if you give advice or complaints but are in fact false, it can lead to criminal penalties. When complaining to the KFC call centre, try not to use provocative language. This language is encouraging in a particular incident or condition, if the company considers it unkind the solution can be fatal to the whistleblower.
In addition, understanding what issues are willing to be criticised or complained about is also mandatory. Furthermore, criticism through social media must be in the form of facts, if it is in the form of opinion, it will be considered a hoax. Moreover, the content is so negative that it harms one of the parties between consumers and restaurants.
Therefore, complaints to a previous KFC call centre must be thought over and over again first. Consider what the good and bad effects are if you’re judging one of the things from the restaurant. If he has good intentions, he must be sent immediately for the common good.
Maintaining politeness and courtesy of language will be the final key when expressing opinions, criticisms or suggestions through social media. Furthermore, we come from Indonesia where both characteristics or characteristics must always be possessed. While he understands that judging is not breaking the law, committing should not be against the law.
We already know how the benefits of this restaurant famous for its flour fried chicken products are. If you find bad service or food with bad taste, you can send criticisms and suggestions immediately. If you are going to complain to the KFC call centre , you still have to maintain dignity.